14 general skills or competencies (Job family competencies) for Sales Engineer IV
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Explains the principles and concepts of product development.
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Level 2 Behaviors
(Light Experience)
Enters all project-related information into the software tracking tool.
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Level 3 Behaviors
(Moderate Experience)
Manages various phases of product development, including design, development, and implementation.
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Level 4 Behaviors
(Extensive Experience)
Oversees all facets of a product development initiative, from site map creation to launch.
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Level 5 Behaviors
(Mastery)
Leads the execution of a product roadmap based on planned product development activities.
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10 soft skills or competencies (core competencies) for Sales Engineer IV
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Distinguishes the differences between intrinsic and extrinsic motivators.
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Level 2 Behaviors
(Light Experience)
Seeks recommendations and advice to improve future work processes and refine own competency gaps.
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Level 3 Behaviors
(Moderate Experience)
Develops a high-quality relationship with other motivated people.
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Level 4 Behaviors
(Extensive Experience)
Recognizes employees' achievements and milestones with word praises to encourage continued performance.
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Level 5 Behaviors
(Mastery)
Shares innovative motivation techniques and exercises to boost self-motivation within our business.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Identifies key aspects of problem-solving techniques used in own area.
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Level 2 Behaviors
(Light Experience)
Helps to analyze the risks and benefits of alternative approaches and obtain a decision on resolution.
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Level 3 Behaviors
(Moderate Experience)
Develops successful resolutions to critical or wide-impact problems.
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Level 4 Behaviors
(Extensive Experience)
Organizes potential problem-solvers and leads problem resolution efforts.
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Level 5 Behaviors
(Mastery)
Creates a climate that rewards quick problem-solving approaches.
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Summary of Sales Engineer IV skills and competencies
There are 0 hard skills for Sales Engineer IV.
14 general skills for Sales Engineer IV, Technical Support, Product Development, Business Development, etc.
10 soft skills for Sales Engineer IV, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer IV, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.